TERMS*

By engaging Dullu Digital ("Dullu Digital", "we", "us") for any service, you ("Client") agree to these terms. They cover our services, payment, intellectual property, confidentiality, warranties, and dispute resolution.

Dullu Digital delivers AI automation systems, websites, WhatsApp agents, M-Pesa flows, and related consulting. Scope, deliverables, and timelines are defined in a signed Statement of Work or accepted proposal. Anything outside that scope is treated as a change request.

Setup fees are billed 50% on signature, 50% on go-live. Monthly retainers are billed monthly in advance via M-Pesa, bank transfer, or international wire. Invoices are due within 7 days. Late payments accrue 2% per month interest. We reserve the right to pause services on overdue accounts.

Monthly retainers are 30-day rolling — cancel anytime with 30 days notice. Setup projects: once development has started, the 50% deposit is non-refundable. We will deliver everything completed up to the cancellation date.

Upon full payment, the Client owns all custom code, designs, and content created specifically for them. Dullu Digital retains the right to: (a) use the work in our portfolio and case studies (anonymised if requested), and (b) re-use generic libraries, frameworks, and templates we created prior to or during the engagement.

Both parties agree to keep confidential any non-public business, technical, or strategic information shared during the engagement. This obligation continues for 3 years after the engagement ends. NDA-style protections apply automatically — a separate NDA is available on request.

Dullu Digital warrants that all delivered work will be free from material defects for 30 days post-launch and that we have the right to grant the IP licenses described above. We do NOT warrant that automated systems will be 100% error-free, that AI responses will always be appropriate, or that third-party APIs (WhatsApp, M-Pesa, n8n) will be perpetually available. Our total liability is capped at the fees paid by the Client in the 90 days preceding the claim.

Our automation systems use Large Language Models (currently OpenAI, Anthropic Claude, and similar). The Client is responsible for: (a) the accuracy of business information provided as training context, (b) compliance with applicable regulations governing AI use in their industry, and (c) monitoring AI-generated communications.

Dullu Digital processes Client data as a Data Processor under the Kenya Data Protection Act 2019 and EU GDPR. A Data Processing Agreement (DPA) is available on request and required for clients in regulated industries (healthcare, finance, education).

Either party may terminate the engagement immediately if the other: (a) materially breaches these terms and fails to cure within 14 days of written notice, (b) becomes insolvent or files for bankruptcy, or (c) engages in unlawful activity.

These terms are governed by the laws of the Republic of Kenya. Disputes will first be addressed through mediation, then if unresolved, through arbitration in Nairobi under the Nairobi Centre for International Arbitration rules. Either party retains the right to seek injunctive relief in the High Court of Kenya.

We may update these terms with 30 days notice. Continued use of our services after the notice period constitutes acceptance. Last updated: May 2026.